Technology Services

Technology can be scary to some people and frustrating for others. We’re here to make sure it’s neither of those things.

Access Technology Resources

All RVC students are responsible for adhering to the procedure for acceptable use of RVC Information Technology Policy. Please review our current policy.

 

Contact Us

For technical support for events, please contact (815) 921-4800. For support within EAGLE, please submit an EAGLE Support Request below.


Request EAGLE Support

 

Setting up Multi-Factor Authentication

After your application to the Rock Valley College is processed, you will receive an email to set up your official RVC account. Please note that it can take up to 30 minutes after creating your account before you can log in. Upon successfully logging in, you will be prompted to set up Multi-Factor Authentication. The default method is the Microsoft Authenticator app, but other options are available by clicking “I want to set up a different method” in the lower left hand corner. Setting up MFA is required to access your Self Service Account. If you need assistance with MFA, please call (815) 921-4000 or email us at [email protected].

 

Access Wi-Fi On-Campus

Students and community members on our campus may connect to our Wi-Fi. Find out what you need to know about connecting to our network and what you can and can't do while connected.

RVC Network

RVC is the preferred network for all employees and students. Once you set up your device to use RVC, you can roam the various campuses and buildings without having to manually reconnect to Wifi. It is also the fastest and most secure of the wireless networks on campus. 

RVC-owned laptops have access to network files, network printing, and other RVC network resources. Employees needing assistance getting their RVC-owned laptop configured to access the RVC network may submit a support ticket. Once set up, you will not be required to manually supply login credentials when you connect.

Employees and students using their personal devices and network accounts (e# or s#) have access to the Internet only. 

Laptop Rental Program

In conjunction with the Student Government Association (SGA), Rock Valley College provides a laptop rental program for students who cannot afford to purchase one but need one to be successful in RVC courses. Laptops are available on a first come, first served basis. No waitlist is maintained. 

Laptops are equipped with wireless network cards for use where wireless access exists. For example, wireless networking is available throughout campus. All laptops are loaded with Office 365.

Any current RVC student. Laptops may be rented for one semester at a time, with the option to renew.

Program is limited to first come first serve due to a limited supply of laptops. A waitlist will be offered once our supply is exhausted.

To rent a laptop, schedule an appointment for a laptop loan.

Schedule a Laptop Loan Appointment

To return a laptop, schedule an appointment for Laptop Loan Return. Laptop loan returns are due by the first Monday following the end of each semester. Failure to return a laptop loan on time could result in late fees and prevent further acceptance in the Laptop Loan Program.

Schedule a Laptop Loan Return Appointment

Computer Labs & Printing

We have many different computer labs for classroom instruction, student, and community use. All labs contain computers with Internet and EAGLE access, standard software, and printers.

  • Woodward Technology Center (Room 1100) – Free Printing, limited to 20 pages per day, double-sided
    • Monday-Thursday: 7:30 a.m. – 10 p.m.
    • Friday: 8 a.m. – 8 p.m.
    • Saturday: 8 a.m. – 2 p.m.
  • Library Commons (ERC, First Floor) – Metered Printing, first 25 pages printed daily are free, then 10¢ single side print and 20¢ double-sided print
    • Monday-Thursday:  8 a.m. – 6 p.m.
    • Friday: 8 a.m. – 5 p.m.

Get Microsoft Office

As an RVC student, you can install Microsoft Office 365 ProPlus for FREE on your personal computers and mobile devices.

As an RVC student, you can install Microsoft Office 365 ProPlus for FREE on your personal computers and mobile devices. Office 365 ProPlus includes full versions of Word, Excel, PowerPoint, Outlook, and OneNote, and can be installed on up to five personally-owned PCs/Macs and up to five mobile devices, including iOS and Android devices.

The software has the same features and functions as other versions of Office and can be used offline; however, you must connect to the Internet once every 30 days to verify you are still eligible for the program.

As part of the Microsoft 365 Apps for enterprise subscription, all Office apps get the latest software updates as soon as they're released. Mobile versions of each app are available for iOS and Android smartphones and tablets. You can use online versions of Word, OneNote, PowerPoint, and Excel on any device at any time.

In addition to the apps and associated services, Microsoft 365 Apps for enterprise subscribers have access to 1 TB of cloud storage on OneDrive.

You will need your student ID number (your s#) and your network password.

  1. Microsoft recommends you uninstall any copy of Office installed on your computer before downloading Office 365 ProPlus.
  2. Use the computer you want to install it on to download the software. PC for the PC version, Mac for the Mac version, etc. (do not try to install on an RVC computer).
  3. Go to the Office 365 portal
  4. Log into the portal using your S#@student.rockvalleycollege.edu. Example: [email protected]
  5. Enter your RVC password
  6. Click "Sign In"
  7. Upon successful login, you will arrive at the Office 365 Microsoft Office landing page. From there, click on “Install Office” and select “Office 365 Apps”

What devices can I install Office on?

  • Windows tablet: Office 365 ProPlus versions of Word, Excel, PowerPoint, OneNote, Teams, SharePoint, and OneDrive. Windows 8 or higher is required. Office Mobile applications (Word, Excel, PowerPoint, and OneNote) require Windows 10.
  • Windows phone: Office Mobile applications (Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint, and Teams) require Windows 10 Mobile.
  • iOS: Office for iPad® and iPhone® requires iOS 14.0 or higher.
  • Android: Office for Android™ can be installed on tablets and phones that meet the following criteria: running Android Pie 9 or later version and have an ARM-based or Intel x86 processor.

How long can I keep my license for Office 365 ProPlus? If you are a current student enrolled for one or more credits at RVC, you are eligible for the Office 365 ProPlus license. You must have an s# and a network password. You also must connect to the Internet once every 30 days to verify you are still eligible for the program. 

How many devices can I install the software on? Each subscription license allows you to install Microsoft Office on up to five computers. You can also run Office Mobile for Android or iPhone on up to five mobile devices. The software has the same features and functions as other versions of Office and can be used offline.